Both your A-coin and NP usage are recorded in the system.
Please first confirm that you purchased the correct character.
If you confirmed that you didn't get the character,
please send us a ticket with the following information:
1. In-game nickname: (Nickname currently in use)
2. Purchased Character:
3. Date of purchase:
[Note] Please do not change your nickname after sending in a ticket. It will make it impossible for us to assist further.
Thank you for your patience!