We are working hard to resolve this issue! In the meantime, please follow the instructions below:
1. Please double check to see if your PC meets the minimum gaming requirements for our game. You can find this information by going to our store page and scrolling down to the "System Requirements" section:
Minimum and recommended requirements to play ER:BS – Nimble Neuron (zendesk.com)
2. Update your graphic card drivers
3. Install the latest version of DirectX
4. Reinstall your sound drivers
5. Please update your PC's motherboard BIOS
6. Reinstall the game
If none of these methods work, please exit the game after it crashes and send us your Player.log file. Here's how:
- On your keyboard, hold Windows Key + R and enter the route below, replacing {myname} with your Windows account name:
C:\Users\
{myname}\AppData\LocalLow\nimbleNeuron\BlackSurvivalER\player.log
Ex: C:\Users\Aesop\AppData\LocalLow\nimbleNeuron\BlackSurvivalER\player.log - Copy the "Player" file (extension should be .log) and send it to us here.