STEAM

FAQ - Technical

• How to Reduce Frame Drops and Stuttering
• How can I find game log files?
• How do I install the game?
• Cannot Start Game or Matching
• Eternal Return is not updating? What should I do?
• Unity Crash Error

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FAQ - Purchase

• ER Pass Duplicate Refunds
• ER PASS Contents
• How do I make in-game purchases?
• How do I claim my DLC?
• I haven't received my purchased NP, what should I do?
• NP Refund

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FAQ - Account

• How can I change my password?
• How do I check my Steam ID?
• I want to change my nickname
• Report a Bug & Feedbacks
• My account has been suspended. How can I appeal?
• How do I check my UID?

FAQ - Game Play

• Range by Weapon Type
• Eternal Return's Damage Types & Formulas
• Spectating Mode (Replay) Key Shortcuts
• Dodging Penalties
• Rank System & Tiers
• What is a Data Box?

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FAQ - Events

• I didn't get my Drops even after meeting the requirements.
• How do I disconnect my account from my Twitch account?
• How do I get Twitch Drops?
• How can I activate Twitch Drops on my Twitch Channel?

FAQ - Etc

• Where do I change my language settings?
• How can I report a player?
• How can I check the current Account Suspensions?
• I got banned. Can I still receive my ranked rewards?

Policy

• Refund Policy (2024.12.05)
• ETERNAL RETURN RULES OF CONDUCT (2024.07.04)
• ETERNAL RETURN RULES OF CONDUCT (2024.06.18)
• Refund Policy (2024.05.23)
• Refund Policy (2024.04.11)
• ETERNAL RETURN RULES OF CONDUCT (2024.04.11)

See all 23 articles