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FAQ

FAQ - Technical

  • How to Reduce Frame Drops and Stuttering
  • How can I find game log files?
  • How do I install the game?
  • Cannot Start Game or Matching
  • Eternal Return is not updating? What should I do?
  • Unity Crash Error
See all 8 articles

FAQ - Purchase

  • ER Pass Duplicate Refunds
  • ER PASS Contents
  • How do I make in-game purchases?
  • How do I claim my DLC?
  • I haven't received my purchased NP, what should I do?
  • NP Refund
See all 8 articles

FAQ - Account

  • How can I change my password?
  • How do I check my Steam ID?
  • I want to change my nickname
  • Report a Bug & Feedbacks
  • My account has been suspended. How can I appeal?
  • How do I check my UID?

FAQ - Game Play

  • Range by Weapon Type
  • Eternal Return's Damage Types & Formulas
  • Spectating Mode (Replay) Key Shortcuts
  • Dodging Penalties
  • Rank System & Tiers
  • What is Forging & Exchange?
See all 19 articles

FAQ - Events

  • I didn't get my Drops even after meeting the requirements.
  • How do I disconnect my account from my Twitch account?
  • How do I get Twitch Drops?
  • How can I activate Twitch Drops on my Twitch Channel?

FAQ - Etc

  • Ranked Rewards (Feb 5th, 2025)
  • Where do I change my language settings?
  • How can I report a player?
  • How can I check the current Account Suspensions?
  • I got banned. Can I still receive my ranked rewards?
ⓒ2021 Nimbleneuron Corp. ALL RIGHTS RESERVED.
Eternal Return: Black Survival is registered trademarks, or service marks of Nimbleneuron Corp.
This software is licensed under the MIT open source license.Copyright 2021 Nimble Neuron Corp.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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