ETERNAL RETURN RULES OF CONDUCT (2023.11.01)

General Rule

• This Rules of Conduct is designed for the purpose of ensuring and regulating smooth game services (hereinafter referred to as "Game" or “game service”) provided by NIMBLE NEURON CORP. (hereinafter referred to as "Company"). Based on the Rules of Conduct, the Company will strive to consistently and fairly respond to issues that may arise from providing game services.
  
  
• If the Company makes any changes to the Rules of Conduct to provide improved game service, the Company will notify the effective date, revised contents, and reasons for the update at least 7 days prior to the effective date through the Company's website (https://playeternalreturn.com). In the case of any changes that may be considered a serious matter or unfavorable to you, 30 days notice will be given.
  
  
• Any term that is not defined herein shall be construed from the User Agreement. If the contents of the Rules of Conduct and User Agreement conflict, the contents of the User Agreement shall take precedence.
  
  
  Company Duties and Responsibilities

• The Company will strive to eliminate any violations described in the Rules of Conduct to ensure enjoyable gameplay for all users.
  
  
• The Company will respond to all inquiries as quickly as possible and do its best to handle each matter fairly in accordance with the Rules of Conduct.
  
  
• The Company will never ask for your password, and will do its best to protect and manage your personal information. However, when a government agency or the like requests the personal information for legal means and purposes, the Company may provide the personal information to the specific agencies.
  
  
• The Company will not be involved in any activities or disputes between and/or among the users within the game. However, if it is deemed to interfere with the smooth use of the game services by other users, or if it violates anything described in the Rules of Conduct, the use of game services may be restricted in accordance with the "Policies for Misconduct".
  
  
  User’s Responsibilities and Rights

• All users must refrain from any acts that violate the Terms and Conditions and the Rules of Conduct. Prohibited behaviors include any action that interferes with another user's experience in the game such as using live streams to interfere with game play. Violations may result in a temporary ban or restriction from the game. Multiple violations and/or more serious violations can result in permanent bans and restrictions from the game.
  
  
• The Company may restrict game service from particular users or groups if certain actions are deemed to interfere with the Company’s policy or hinder smooth game service.
  
  
• Users may take disadvantage if they stir confusion among users by spreading unofficial false information..
  
  
• Unauthorized modification of game clients(e.g. ini files)/servers/data(e.g. packets) is regarded as an act of attacking game services and violating copyright law and will result in restrictions.
  
  
• In the case of unfair treatment or harm caused from using the game service, the user may appeal and request correction to the Company through methods and procedures provided by the Company. Additionally, if you have been treated unfairly or harmed by another user, you have the right to notify the Company and request the other user comply with the Rules of Conduct.
  
  
• You must notify the Company of any glitches (system errors, bugs, use of unlawful software, etc.) while using the game service and should not attempt to exploit or spread this information to other users. If these glitches are abused or shared with others, the use of the game may be restricted.
  
  
• You agree that you are fully aware of the Company's official announcements, and the Company shall not be liable for any damages incurred due to lack of awareness on information within the announcements.
  
  
  Policies for Misconduct

 (1) Interfering in Fair Gameplay

Restrictions and/or penalties may be imposed if you cause any of the following:

• Irregular Team Composition (Teaming): Any action that temporarily violates the rules of the game such as intentionally sharing items with other non-team survivors, sticking by other non-team survivors for a long time to avoid fights, and other similar instances.
• Intentional Idling, AFK (Away From Keyboard): Not actively playing the game or intentionally disconnecting from the game causing unfavorable circumstances and damage to team members.
• Abnormal play: Actions hindering normal operation of game service or gameplay of others when considering social norms and operation policies.

(2) Stream Sniping

Broadcasting or watching the game live while playing is one way to enjoy the game. Restrictions and/or penalties may be imposed if you cause any of the following during a live broadcast:

• Intentionally participating in the same game as a live streamer with the purpose of disrupting the stream, harassing the streamer, or continuously interfering with the game and stream's process.
• Forfeiting or giving up in the game to intentionally match and meet with users who appear on stream.
• If the content of the stream adversely affects the game service, or violates the Company’s Rules of Conduct, Terms of Service, or any other regulations.

(3) Verbal Harassment (Profanity and Verbal Abuse)

Verbal harassment refers to any of the following actions below that may offend others through the game service’s chat function.

• Any language that insults or defames others.
• Sexually explicit language towards others.
• Use of language that is considered immoral or a violation of social norms.
• Spamming the same word or phrases continuously.
• Use of any other expression or languages that may be seen as offensive and cause harm on others.

(4) Hate Speech

• Use of language to taunt or demean one’s political orientation, country, gender, race, religion, ethnicity, physical disability, etc.

(5) Inappropriate Nicknames

• Names containing vulgar and explicit language.
• Names containing sexual or obscene content.
• Names that offend or demean a specific political orientation, country, gender, race, religion, or ethnicity.
• Names that impersonate a company’s employee or official.
• Names that infringe a third party’s intellectual property.
• Names created for the sole purpose of publicity and advertisement.
• Any other offensive names.
• Names that are difficult to be accepted due to social norms.
• Any attempts on trying to find “loopholes” to express inappropriate names by mixing characters and such will be restricted without additional guidance.
• Nicknames not within the above criteria will generally not be changed. However, the Company(or GM) has the sole discretion over nickname changes.
• The Company is not responsible for any damage caused by a nickname change due to the violation policy of misconduct through terms 1 and 2 listed above, or if restrictions and/or penalties were placed multiple times regarding the same case.

(6) Use of Unauthorized Programs and Devices

Using any unauthorized programs or hardware devices to create an unfair advantage or manipulate gameplay will be subject to restrictions and/or penalties. You are also strictly prohibited from creating, developing, advertising, trading, sales, and distribution of such unauthorized programs or hardware devices. Such actions will also be subject to restrictions and/or penalties. Any use of unauthorized programs and hardware are not only limited to in-game restrictions and/or penalties but can also be investigated by law enforcement agencies according to applicable laws and regulations.

(7) Bugs and Glitches Abuse

Bugs and glitches abuse refers to exploiting the game service errors that are not intended for use in normal gameplay. Failure to report these glitches and bugs through our formal report procedure (https://support.playeternalreturn.com) and using them for one's own benefit will result in restrictions and/or penalties. Spreading information about the bugs and glitches to others will also be subject to restrictions and/or penalties.

(8) Account Sharing/Stealing/Trading

You may not access another user's game service account without the Company's consent. You are also strictly prohibited from trading, sharing, or sales of yours or other’s game service account. 

(9) Service Interruption and False Reporting

You are strictly prohibited from interrupting the game service and making false reports. They include any act that interferes with the smooth delivery of games and related services and/or causes unreasonable damage by conveying false information to the Company or others. These activities are restricted through our Terms of Service and Rules of Conduct and may also be subject to civil and criminal liability under applicable laws.

• Making profane, obscene, or threatening statements to the Company.
• Excessive use of the reporting system or reporting false information.
• Failure to cooperate or comply with warnings from the Company’s employees regarding unlawful activities on the game.
• All other cases that may interfere with normal service delivery.

(10) Other

In addition to the rules discussed above, you agree to the rules in the Company’s Terms of Service. The Company will review any and all actions that may adversely affect players from enjoying the game service. 

(11) Restriction Standards on Misconduct

If held responsible for violating the Rules of Conduct, the Player may be penalized based on the Restriction Standards from using the service without prior notice.

• The Company may impose restrictions to the Player based on the cumulative number of "Policies for Misconduct" violations. In addition, if there is a need to penalize similar misconduct not specified in the following terms, the "GM" may impose the most relevant restriction and/or penalty by the "Rules of Product".
• If the Player misuses the “Policies of Misconduct” to redeem in-game currencies(A-Coin), characters, or event rewards, the Company may seize it without compensation.
• The penalty length and type may vary depending on the severity of the issue.
• If the Player commits two or more “Unlawful and Irregular Activities”, the Company may impose additional penalties to a reasonable extent.
• In the event of a loss to the company due to the "Policies for Misconduct", the company may take separate legal measures, such as a claim for damages to the player.
• The Company may conduct investigations into unauthorized programs and hardwares in order to create a fair game environment. Game play may be restricted for a certain period of time during the investigation.
• Players who wish to dispute the Company's penalties may file an appeal through the Customer Center.
• Appeals are only accepted from accounts that have been restricted and must be filed within 15 days of the penalty’s start date.
• Game play may be restricted if acts of intentional idling (AFK) / abandoning the game are accumulated. The Company is not responsible for damage or restrictions caused by the user’s PC equipment (e.g. laptop), network environment, or other reasons unless the situation is caused by the Company’s intention or gross negligence.
• The player is responsible for any disadvantages that may arise during the period in which the player is restricted from using the service regarding "Policies for Misconduct".
• The Company may apply sanctions that restrict game or service access from specific IP addresses, including [temporary access restrictions], [permanent access restrictions], and simultaneous [IP blocking].
• The Company may take disciplinary actions against behaviors that disrupt players' gaming experience, such as excessive use of Emotes, Vocal Expressions, Sprays, or persistent negative and unnecesary pings towards specific players.

Violation

Ban Penalty

Teaming

Permanent

Abnormal play

Permanent

Intentional Idling (AFK) / Abandoning the game

30 Days

Stream sniping

Permanent

Intentionally quitting games in order to stream snipe

Permanent

Misuse of User Agreement and Rules of Conduct

Permanent

Verbal Abuse

30 Days

Hate Speech (Ideology, politics, race, gender, region, nationality, physical disability, etc.)

Permanent

Money Transaction or Proxy Payment

Permanent

Advertising

Permanent

Sharing Bugs and Glitches

Permanent

Impersonating an employee (GM)

Permanent

Posting identifying information

Permanent

Creating an account with an inappropriate nickname 

14 Days + Nickname Renamed

Nicknames containing personally identifying information

Permanent (Nickname Renamed)

Using illegal programs

Permanent

Using unapproved third-party programs

Permanent

Bugs and Glitches Abuse

Permanent

Boosting

Permanent

False Report

7 Days

Abuse Towards Customer Support Employees

7 Days

Abandoned Account Policy

Abandoned Accounts are accounts that don’t have game access (lobby entrance) history for a certain period of time.

• Nickname initialization will be applied sequentially according to the scheduled period.
• To avoid being an Abandoned Account, users must take access to the game and enter the lobby.
• You will be eligible for nickname initialization and your nickname will be available to other players if you do not access the game during the Abandoned Account standard period.

• After being designated as an Abandoned account, users must change their nickname to gain access to the game.
  
  

[Abandoned Account Standards]

Account Level

Days 

1 ~ 10

90 days since last login

11 ~ 20

180 days since last login

21 or higher

270 days since last login

NP Policy

• You can obtain Paid NP by making and NP purchase.
• You can obtain Free NP through free offers such as in-game events without making a purchase. Free NP is non-refundable.
• NP purchases are conducted through a third-party payment service provider, and NP can be purchased in units set by the Company.
• In-game item can only be purchased within the amount of available NP and the cost of the items will be immediately deducted from the NP wallet upon purchase.
  • Older Event NP will be used first. If you purchase items that exceed your current Event NP, the exceeding cost will be deducted from your Regular NP.

• Refunds for Paid NP are subject to the Terms of Use. However, there may be some restrictions on refunds in the following cases:
  • If your account is permanently restricted for violating our Terms of Service, Rules of Conduct, or relevant rules and policies.
  • If refunds are not allowed according to the company's Terms of Service, Rules of Conduct, or to the individual's purchase conditions.
  • If your account is suspended due to serious misconduct, including actions that significantly impact the game, in violation of the Terms of Service, Rules of Conduct, or relevant rules and policies.
• Sanctions will be imposed for forgery, alteration, theft, fraudulent acquisition, or unauthorized use of NP payments.

• You can obtain Event NP from events or coupons during a certain time.
• You can only use Event NP for a certain time after you redeem it.
  • Expiration dates vary based on the quantity of NP and will start to expire once you obtain it. You cannot use or restore Event NP once it has expired. 

  • Details of the expiration date will be provided in a separate announcement at the time of each Event NP payment.

• Older Event NP will be used first.
• Products purchased with only Event NP are not refundable.
  • However, if you have purchased a product you don't own with both Paid NP and Event NP, only Paid NP is refundable.
• If a single item or item bundle purchased with Event NP and Regular NP includes a product you already have, you will have duplicate items.
• Event NP is an event good and cannot be refunded under any circumstances.

Refund Policy

[Refund Guidelines]

Additional Rules

Community Rules

(1) Regarding Community Rules, The Company shall comply with the 「Discord Server Rules」 separately made by the Company.

[Go to Discord Server Rules]

If you have any questions about Nimble Neuron’s Rules of Conduct, please contact us at https://support.playeternalreturn.com/hc/requests/new.

Effective Date: November 9th, 2023.

Previous Rules of Conduct are to be replaced with the current Rules of Conduct.

* Inquiries and Objections about our Rules of Conduct

If you do not agree with our Rules of Conduct, you can raise objections through our Customer Support center.

The revised Rules of Conduct will take effect if there are no objections before the effective date.