Refund Policy (2025.11.04) – Help Center

[Refund Policy]

1. Under the Company's Terms of Service, Users may refund a paid purchase within 7 days of the purchase.

2. The Refund Policy does not cover normally eligible content under certain conditions, as described below.
(1) Any content provided by the Company or an applicable third party that the User receives for free, such as content obtained from in-game gifts or events.
(2) In-game content lost due in part or entirely to actions of the User.
(3) Content deemed to have already been expended or used by the User, partially or fully, at the time of the refund request.

(4) If a member has used the item or some of the currency (in case of currency refund requests).

3. The following content is excluded from the Refund Policy entirely. If a purchase or redemption is excluded by the Refund Policy, the Company will indicate so via a UI displayed to the User before they confirm their purchase or redemption.

(1) Any content that is immediately used or applied to the User’s account directly after purchase.
(2) Any content redeemed for free, or without requiring payment.
(3) Any content bundled with bonus content, if the bonus content has been used or expended.
(4) Individual content having been used as part of a bundle.
(5) Any content that is immediately opened upon purchase or an item obtained through the probability system, or Refresh purchases in the Personal Store.
(6) Items in a Collection that has been completed and once Collection rewards have been claimed.

[Refund Guidelines]

Category	Product	Refundability	Conditions
Paid NP	-	✔️	Refund available within 7 days of purchase. Currently in possession of the full amount of purchased NP and Mileage.
Paid A-Coin	-	✔️	Refund available within 7 days of purchase. Currently in possession of the full amount of purchased A-Coin.
DLC	All Products	✔️	Refund available within 7 days of purchase. DLC hasn't been claimed in the in-game store yet. (In-game Mailbox → DLC) Products that have been already claimed and opened are not eligible for refund.
Characters	All Products	✔️	Refund available within 7 days of purchase. Products that have already been used in Normal/Ranked matches are not eligible for refund. Emotes that have been already used are not eligible for refund. Products that include items acquired based on a probability and that are used immediately after purchase are not eligible for refund.
Skins		✔️
Emotes		✔️
Tokens	All Products	❌	Item purchased with Tokens and Mileage are non-refundable. Once an item has been exchanged, the action cannot be canceled.
Mileage	All Products	❌
Season Pack	All Products	✔️	Refund available within 7 days of purchase. Hasn't been claimed in the in-game store yet. (In-game Mailbox → Season Pack)
Bundles	All Products	✔️	Refund available within 7 days of purchase. Products in the bundle that have already been used are not eligible for refund. Bundles that include boosters that are opened immediately after purchase are not eligible for refund.
Forging	Box / Key	✔️	Refund available within 7 days of purchase for single and set purchases. Products that have already been used are not eligible for refund.
Exchange	Wild Cards, Vouchers, etc	❌	Once an item has been exchanged, the action cannot be canceled.
Others	Saved Plan Slots Augments Slots ER Pass Quest Books Nickname Changes	❌	Products used immediately upon purchase are not eligible for refund.

*Only Paid NP is refundable. Free NP and Event NP are non-refundable.

Effective on: November 27th, 2025

The previous Refund Policy is to be replaced with the current Refund Policy.

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