Characters and Skins can be refunded directly through our in-game refund function.
[Store] → [Refunds]
In order to receive a refund, the purchased character and skin should not be used.
You must issue a refund within 7 days of purchase.
Only Paid NP and A-Coin purchases are available for refund through this function.
[Customer Support Center Refunds]
Please leave the following information when contacting support.
1. Nickname:
2. Purchased Character/Skin:
3. Purchase Date:
4. Currency Used to Purchase: NP / A-Coin
5. Request: e.g. (Refund)
* If you have purchased a product with both Paid NP, Free NP and Event NP, only Paid NP is refundable.
[Submit a Request]