Characters and Skins can be refunded by contacting support.
In order to receive a refund, the purchased character and skin should not be used.
You must issue a refund within 7 days of purchase.
Please leave the following information when contacting support.
1. Nickname :
2. Purchased Character/Skin :
3. Purchase Date :
4. Currency Used to Purchase : NP / A-Coin
5. Request: e.g. (Refund)
※ If you have purchased a product with both Paid NP and Event NP, only Paid NP is refundable.
[Submit a Request]